Lesson cancellation policy
- Cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time in order to receive rescheduled/makeup session (see below for more). You can cancel and reschedule your lesson or coaching session by email (click here for email) OR phone +(587) 2293640
- No shows or failure to notify us within 24 hours is considered a forfeited lesson.
- There are NO refunds on unused or cancelled lessons.
Make up lessons/coaching sessions
- Any lessons cancelled at least 24 hours ahead of the scheduled lesson will receive a make-up lesson at a time convenient to both the teacher and the student. This makeup lesson will not be skipped over or added to the end of the set of 5 lessons.
- Typically, make-up lessons take place at an alternate time/day within the week. In some cases, the make-up lesson will be added after/before the original lesson time, enabling the student to have an hour lesson.
- You can use your makeup lesson within three months of the cancelled lesson. Make-up lessons not used after 3 months will be considered forfeited